CETL & WSC – Conflict Management: The Basics

When we hear the word conflict people scatter to avoid involvement. However, if managed correctly and confidently, conflict can improve relationships, provide great insight into processes, and move change forward.  This session is intended to provide tools and strategies for resolving and managing conflict for positive resolution.

At the end of this session you will be able to:

• Interpret conflict resolution.
• Learn valid techniques to manage conflict.
• Obtain skills to prepare a strategy to manage conflict.