Do you find it challenging to start conversations that are important to you? Or maybe you end up in a heated discussion about something you’re passionate about and it ends with no real resolution in sight? Join us for this session that can help in both professional and personal settings.
By the end of this session, attendees will be better able to:
- Prepare themselves to have difficult conversations
- Determine when a conversation is no longer “safe” and how to bring it back to “safety”
- Use emotional intelligence (EQ) techniques for a more effective conversation
- Identify when it is appropriate to begin problem-solving and/or “next action” steps
Who should attend? WesternU employees at any level who engage or may engage in difficult one-on-one conversations or meetings.
We will be using the book “Crucial Conversations: Tools for Talking When Stakes are High” as the centerpiece of this session along with real-life examples to aid in understanding these concepts.
Recording:
Presenter:
Ashley Molina | Academic Manager, College of Graduate Nursing
Presentation Resources:
Videos:
- Crucial Conversations Summary & Review (ANIMATED): https://www.youtube.com/watch?v=Q2yG142cyNg
- Mastering the Art of Crucial Conversations with Joseph Grenny: https://www.youtube.com/watch?v=uc3ARpccRwQ
Book:
- Crucial conversations: Tools for talking when stakes are high (2012) by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
- Additional book resources are available at: http://www.crucialconversations.com/exclusive
- On Blinkist: https://www.blinkist.com/en/books/crucial-conversations-en
- On Audible: https://www.audible.com/pd/Crucial-Conversations-Audiobook/1639291172
Related books recommended by attendees:
- Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (2015) by Mark Goulston
- Thanks for the Feedback: The Science and Art of Receiving Feedback Well (2014) by Douglas Stone and Sheila Heen
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